Yolanda S Windom 107 Philip St Albany, NY 12202 (213)-408-1042 (518) 452-3773 Ext 2614 yolwindom@yahoo.com Objective: To find a full time position with possible advancement Employment History: 03/2006- Present: First Heath Services/Coventry Heath Care- 230 Washington Ave. Albany, NY 12212 (518)452-3773 Responsibilities include Answering calls in busy call center regarding prescription drug benefits, data entry also researching and communicating with other insurance companies and pharmacies 11/2005-3/2006: H&R Block 78 N. Pearl St Albany NY, 12202 (518)436-4312 Responsibilities include Answering multiple phone lines, taking messages for tax professionals and assisting in tax preparation 03/2005-01/2006: ACS Solutions 337 New Karner Rd. Albany, NY 12205 (518)869-1864 Responsibilities include Answering calls and multiple lines in a busy call center setting regarding child support, data entry and communicating info to local county case workers Education: 2001 Burnt Hill High School Burnt Hills NY: Studied basic Regents courses 2002 Hudson Valley Community College Troy NY: Summer classes for English and Mathematics refreshment 2006- Present: Currently taking courses pursing an associates degree in Criminal Justice Personal Qualities and Attributes: great customer service skills, data entry, wpm 35, Microsoft office skills; Word, Excel and Access References: Rolando Dejesus- supervisor for First Health services (518) 452-3773 Holly Jackson- employment recruiter Snelling Personnel Services (518) 437-9095